Customer Success Manager

Дата создания: 01 декабря 2020

Москва

Постоянная

Удалённая работа

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Требования 

  • Perfect English.
  • 1+ years of B2B e-commerce sales/customer success experience with a track-record of meeting/exceeding quotas.
  • Relentless drive to seek new business opportunities.
  • Love for interacting with people and getting the kick out of closing deals.
  • An understanding of software technology.
  • Great communication skills with the ability to influence and drive action across internal and external teams.
  • Empathy.
  • A natural ability at building authentic customer relationships.
  • Demonstrated ability to maintain confidentiality and to exercise discretion.
  • Strong work ethic.

Задачи 

  • Growing existing client revenue.
  • Reaching out and directly interacting with existing client opportunities.
  • Generating referrals from our existing pool of clients.
  • Developing new business through initiating and nurturing contacts.
  • Analyzing weekly customer health data to identify follow-up actions and proactively avoid customer churn.
  • Assisting with the execution of sales strategies.
  • Maintaining a client database through the CRM.
  • Meeting pre-determined KPIs.
  • Providing weekly feedback & pipeline reports.
  • Collaborating effectively with multiple teams across different regions and time zones.

Условия 

  • Работа в быстрорастущей международной компании.
  • Высокий уровень профессиональной независимости.

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