Customer Care Manager

Дата создания: 01 декабря 2020

Москва

Постоянная

Полная занятость

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Why Oyster?

  • Global Kids Market: you will learn what are the specifics of the international market for children’s educational products
  • Lean Manufacturing: you will become familiar with the process and stages of the flexible creation and production of physical products
  • You have unlimited opportunities for growth and development in a young agile company
  • Our headquarter is in the very of Moscow, tea and fruits are always in the kitchen

Responsibilities

  • Manage current user requests and feedback and provide the team with the insights on regular basis
  • Work on process improvement, including the transition to automated ticketing system
  • Manage potential content and business collaborations
  • Measure client satisfaction rates via conducting interviews, launching surveys etc.
  • Demonstrates analytical and strategic thinking to impact growth
  • Partner with the Operations team to resolve any processing and data issues
  • Improves internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools

Requirements

  • Proven success in creating exceptional and impactful customer service experiences
  • Native-level verbal and written English (or very close to it)
  • You are friendly, professional, and know how to take care of and be responsible for your customers
  • Highly organized when it comes to task tracking across multiple clients
  • Excellent communication and collaboration skills
  • Quick learning ability, discovery of problems and organization of solutions, identification of problems, determination of root causes
  • Experienced Excel user

http://oysterkit.ru

1 открытых вакансий

Миссия Oyster (oysterkit.com) - вдохновлять детей на поиск своего призвания! С 2017 года мы создаем детские образовательные продукты (наборы с экспериментами по профессиям), и с 2019 года успешно продвигаем их на рынке США. Над нашим продуктом работает международная команда профессионалов, включая продуктовых дизайнеров, иллюстраторов, редакторов, STEAM-методистов, видео-операторов и маркетологов со всех уголков планеты - из Москвы, Нью-Йорка, Сан-Франциско, Шеньчженя.